1. Seller Identification

Business Name: Verniny – Viktor Hudák
Address: Trebišská 9, 066 01 Humenné, Slovakia
Company ID: 51318946
Tax ID: 1123773915
VAT ID: Not applicable
Email: shop@verniny.com
Registered in the Trade Register of the District Office Humenné, no. 720-22984
(“Seller”)

2. General Provisions

These Terms and Conditions govern the rights and obligations between the Seller and the Buyer when purchasing goods through the online store verniny.com. The Buyer is any natural or legal person who places an order.

3. Order and Contract Conclusion

By submitting an order, the Buyer confirms that they have read and agree to these Terms and Conditions. The purchase contract is concluded when the Seller confirms the order via email.

4. Order Cancellation by the Seller

The Seller reserves the right to cancel an order, in whole or in part, in the event that the required materials are unavailable, in the event of an obvious pricing or listing error, or for other reasons beyond the Seller’s reasonable control that prevent fulfillment of the order. In such cases, the Seller will notify the Buyer without undue delay and issue a full refund of any amount already paid.

5. Prices and Payment Terms

All prices are stated in euros. The Seller is not a VAT payer.

Payment methods:

• Card payment (Stripe)
• Apple Pay / Google Pay

6. Delivery Terms

The Seller delivers goods worldwide.

Shipping within the European Union is handled via Packeta. Shipping outside the European Union is handled via DHL Express.

Delivery time:

• standard products within the EU: up to 14 days
• personalized products within the EU: up to 20 days
• shipments outside the EU: delivery time is displayed at checkout and depends on the destination country and shipping method selected

For personalized products, delivery time may be extended by approximately 4–5 working days.

Shipping costs are calculated automatically and displayed before completing the order, based on the destination and the weight of the order.

7. Customs Duties, Import Taxes & Fees (Non-EU Orders)

For orders shipped outside the European Union, the price displayed at checkout covers the product and the shipping/freight cost only. It does not include any customs duties, import taxes, VAT, or other charges that may be imposed by the customs authority of the destination country.

Such charges, where applicable, are the sole responsibility of the Buyer (recipient) and are collected directly by the carrier or local customs authority upon arrival of the shipment. The Seller has no control over these charges, as they are determined by the customs regulations of the destination country and may vary. The Buyer is advised to check with their local customs office regarding any applicable charges before placing an order.

8. Refused or Undeliverable Shipments

If the Buyer (or the recipient) refuses to accept a shipment, refuses to pay applicable customs duties or import taxes, or otherwise causes the shipment to become undeliverable, the parcel will be returned to the Seller.

In such cases, any refund due to the Buyer will be reduced by the costs incurred by the Seller in connection with the shipment, including the original outbound shipping cost, return shipping cost, and any customs, storage, or handling fees charged to the Seller.

If a shipment is abandoned, seized, or destroyed by customs authorities and cannot be returned to the Seller, no refund will be issued, as the goods were made available to the Buyer in accordance with these Terms and Conditions.

9. Withdrawal from the Contract

Buyers located within the European Union have the right to withdraw from the contract without giving any reason within 14 days from receiving the goods, in accordance with EU consumer protection law. The Buyer bears the cost of returning the goods. The Seller will refund the payment for the goods within 14 days after receiving the returned goods, subject to Section 8 above where applicable.

For Buyers located outside the European Union, the Seller applies the same 14-day withdrawal policy as a matter of goodwill, unless stated otherwise for personalized products under Section 10, or unless the shipment is affected by Section 8 (refused or undeliverable shipments), or has already left EU customs control such that a return is not reasonably possible.

10. Exception – Personalized Products

The Buyer does not have the right to withdraw from the contract in the case of:

• goods made according to the consumer’s specifications
• custom-made or personalized products

Personalization includes:

• initials stamping (max. 2 letters, no diacritics)
• custom modifications based on customer request

11. Natural Material Variations

Verniny products are handmade from genuine leather. Natural variations in color, grain, and texture may occur between individual pieces and may also differ slightly from product photos due to the natural characteristics of the material and differences in screen display settings. Such variations are a normal characteristic of handmade leather goods and are not considered a defect.

12. Complaints and Warranty

The warranty period is 24 months from delivery.

The Buyer is obliged to report defects without delay.

The warranty does not cover:

• normal wear and tear
• improper use
• natural material variations as described in Section 11

Complaint resolution:

• repair
• replacement
• refund

13. How to Request a Return or File a Complaint

To request a return under Section 9, or to file a complaint under Section 12, please contact the Seller at shop@verniny.com with the following information:

• your order number
• the reason for the return or a description of the defect (photos are appreciated for complaints)

The Seller will respond within 5 business days with confirmation and further instructions, including the return address.

Returned goods should be shipped to:
Verniny – Viktor Hudák, Trebišská 9, 066 01 Humenné, Slovakia

Please retain proof of postage until the return is confirmed as received. Complaints will be resolved within 30 days of receipt of the returned goods, in accordance with applicable consumer protection law.

14. Alternative Dispute Resolution

The Buyer has the right to contact the Seller at: shop@verniny.com

If the Seller does not respond within 30 days, the Buyer may submit a dispute through the EU platform: https://ec.europa.eu/consumers/odr/

15. Personal Data Protection

Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR).

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Slovak Republic. Any disputes arising from the purchase contract shall be subject to the jurisdiction of the courts of the Slovak Republic, without prejudice to any mandatory consumer protection rights the Buyer may have under the law of their country of residence.

17. Governing Language

These Terms and Conditions are provided in English. In the event of any discrepancy between this version and a translated version, the English version shall prevail.

18. Final Provisions

These Terms and Conditions take effect on the date of their publication on the website.

Last updated: 17 September 2026