Payment
What payment methods do you accept?
We accept all major credit and debit cards, as well as Apple Pay and Google Pay. All payments are processed securely.
Is it safe to shop on your website?
Yes. All transactions are processed via Stripe and protected with SSL encryption.
Orders & Shipping
How can I place an order?
Simply choose your product and proceed to checkout. No account is required.
Where do you ship?
We ship worldwide. Within the European Union, orders are delivered via Packeta. For all other countries, we ship via DHL Express Worldwide.
How long does delivery take?
Delivery times vary by destination. Within the EU, delivery typically takes 9–13 business days. For international orders outside the EU, we use DHL Express, which is usually significantly faster — the exact estimated delivery time for your country is shown at checkout.
Can I modify or cancel my order?
Yes. Please contact us as soon as possible at shop@verniny.com and we’ll assist you.
Will I be charged customs duties or import taxes?
For orders shipped outside the European Union, the price shown at checkout covers the product and shipping cost only. Any customs duties, import taxes, or fees charged by the customs authority of your country are the responsibility of the recipient and are not included in our prices. These charges vary by country — we recommend checking with your local customs office before ordering.
What happens if I refuse to accept my package or don't pay the customs fees?
If a package is refused or cannot be delivered because customs duties or import taxes were not paid, it will be returned to us. In this case, we will refund your payment for the product, minus the shipping costs and any return or customs fees we are charged as a result. Please note that for personalized products, no refund will be issued in this situation, as these items are made specifically for you and cannot be resold to another customer.
Returns
How can I return a product?
Returns are accepted only for non-personalized items. To request a return, please follow the instructions in our Terms & Conditions.
